Privacy Policy
Effective September 21, 2026
Provision Family Insurance is an assumed business name of Provision Family Insurance Agency, LLC (“PFI,” “we,” or “us”). We are a virtual property and casualty insurance agency serving clients in Indiana. This policy explains how we handle information collected through our website and communications, including text messages. Separate privacy notices may apply when you apply for or purchase insurance.
Information we collect
When you contact us, we may collect your name, phone number, email address, information about your insurance needs, and the details you provide in a call, email, or message. When a call is recorded, we may retain the recording, notes, and your text messaging consent choice to document your request and prepare for follow-up. If you request insurance services, we may collect additional information needed to seek quotes, place coverage, or service a policy. Our website host may process basic technical information, such as IP address and browser data, to deliver and protect the site.
How we use information
We use information to respond to inquiries, discuss insurance options, arrange appointments, provide requested services, communicate about policies, maintain records, and meet legal obligations. We use phone numbers for text messages only in line with the consent and choices described in our SMS Terms & Conditions.
When information is shared
To provide insurance services, we may share relevant information with insurers, agency partners, and service providers that help us operate, communicate, and protect our systems. We may also disclose information when required by law. We do not sell mobile phone numbers or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with third parties or affiliates for their marketing or promotional purposes.
Your choices
You can ask us to review or correct information you have provided, or request deletion where applicable. Some records must be retained for insurance or legal reasons. You can opt out of text messages at any time by replying STOP, and reply HELP for assistance. You may also email us with a privacy or messaging request.
Security and updates
We use reasonable measures to protect information and review this policy as our services change. We will post an updated effective date when the policy changes.
Contact us
Call 888-359-1460 or email [email protected]. Mailing address: Provision Family Insurance Agency, LLC, 100 Industrial Dr, PMB 244, Lawrenceburg, IN 47025.